Refund, Return, and Exchange Policy
At Enchanting Solutions (Soulwise), we take pride in providing high-quality products and services that are designed to enrich your experience. Please read the following policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
1. Product Eligibility for Return or Exchange
- Exchanges
- Products may be exchanged for an equal or higher value item within 24 hours of delivery.
- Beyond this period, all products undergo a personalized activation/lightcoding process, making them ineligible for exchange.
- Exchanges are only allowed for products that are:
- Incorrectly shipped
- Damaged during transit
- Returns and Refunds
- Returns are accepted only if the product is damaged during shipping or incorrectly supplied.
- Refunds are not available for:
- Digital products (e.g., mobile wallpapers, digital sheets, e-books, etc.)
- Products received in perfect condition
- Customized, personalized, or made-to-order items
- Video Evidence Requirement
- Customers must provide a full, end-to-end unboxing video when claiming damaged or missing items.
- Without proper video evidence, claims for return, refund, or exchange cannot be processed.
2. How to Initiate a Return or Exchange
To request a return or exchange, please email us at sb.enchantingsolutions@gmail.com with:
- Order ID and purchase date
- Product details (name, quantity, variant)
- Reason for return or exchange
- A clear unboxing video
- Proof of purchase (receipt or invoice)
Note: Requests sent via WhatsApp, SMS, or phone calls will not be considered.
3. Shipping and Handling of Returns
- Products must be returned in their original packaging and in unused condition.
- Enchanting Solutions (Soulwise) will not be liable for items lost or damaged during return transit.
4. Inspection and Approval
- Once we receive the returned product, we will confirm receipt via email.
- Products will be inspected within 1-2 business days.
- Exchanges will be approved only if the returned item is in original condition and matches the reported issue.
- Our decision on approval or rejection is final and binding.
5. Refund Process
- Refunds, once approved, will be processed within 7 business days.
- The refunded amount will be credited to the original payment method within 5-7 business days after processing.
- Payment gateway charges (if applicable) are non-refundable.
6. Exchanges
- A full, end-to-end unboxing video is mandatory. If the video is not provided or is incomplete, the exchange or replacement request will not be accepted.
- Only the specific damaged item may be exchanged; partial orders cannot be substituted.
- Customers are responsible for shipping costs when sending the product back for exchange.
- Once we receive and inspect the product, we will notify the customer of the approval or rejection of the exchange or replacement request via email.
7. International Orders
- Customers placing orders outside India are responsible for any custom duties, VAT, or import taxes in their country.
- If an international order is returned, customers must cover return shipping and customs duties.
- Refunds for international orders may take up to 15 business days after processing.
8. Sale Items and Gift Policy
- Items purchased on sale or at a discount are final sale and not eligible for return, exchange, or refund.
- Gifts returned will be refunded via gift credit if shipped directly to the recipient. Otherwise, refunds will be issued to the original purchaser only.
9. Cancellation Policy
- Once an order is placed, cancellations are not permitted.
- Customers are advised to review product details carefully before purchase.
10. Contact Us
For any questions regarding returns, exchanges, or refunds, please email:
soulwisebysachin@gmail.com
We are committed to assisting you and ensuring your experience with Enchanting Solutions (Soulwise) is seamless and positive.
Sitemap
Explore all pages, collections, products and helpful resources available on our website.
Top Selling Products
Top Selling Products
- Green Jade Ganesha Pendant
- 7 Chakra Pendant
- Raw Pyrite Crystal Bracelet with Vajra Charm
- Labradorite Ganesha Pendant
- Rose Quartz Crystal Water Bottle
- Seven Chakra Thread Bracelet
- Moonstone Bracelet
- Gomti Chakra Spiral Bracelet
- Selenite Square Bowl
- Karungali Bracelet
- Labradorite Palm Stone
- Taurus (Vrishabh Rashi) Zodiac Bracelet
- Peru Pyrite Certified 40–45g
- Dhanyog Bracelet with Five Blessings Charm
- Dhan Yog Crystal Pen
- Pyrite Pen
- Rose Quartz Bracelet 10mm
- Clear Quartz Bracelet 10mm
- Black Tourmaline Bracelet 8mm
- Citrine Green Aventurine Bracelet 10mm
Pages & Information
Main Pages
Information
- About Us
- Aura and Chakra Readings
- By Intention
- By Zodiac
- Consultations
- Contact Us
- Courses/Workshop
- Crystal Compass: Healing & Guidance
- Crystal Prescriptions
- Crystal Selection Guidance
- Energy Healing Therapies
- FAQs
- kp account
- PRIVACY POLICY – Enchanting Solutions(Soulwise)
- Shipping Policy
- Shop
- Sitemap
- Space Clearing and Home Harmonizing
- Terms & Conditions
- Wishlist
Collections
All Products
Blogs & Guides
News
- Crystal Online Shopping: How to Choose Authentic Healing Stones 07 Aug 2026
- Best Positive Energy Crystals to Attract Success and Happiness 01 Aug 2026
- 7 Powerful Benefits of Wearing a Rose Quartz Crystal Bracelet Daily 12 Apr 2026
- Mercury Retrograde 2026: Why Leaders & Entrepreneurs Should Pay Attention 27 Feb 2026
- How Many Types of Pyrite Are There? 31 Oct 2025
- Top 5 Benefits of Wearing a Pyrite Ring or Bracelet 04 Jun 2025
