Privacy Policy

Introduction

Welcome to SoulWise. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website soulwise.in and make purchases from our e-commerce gemstone business.

Information We Collect

Personal Information

When you visit our Website, create an account, or make a purchase, we may collect the following personal information from you:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (such as credit card details)
  • Purchase history

Non-Personal Information

We may also collect non-personal information automatically as you navigate through our Website. This may include:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Information about your use of our Website (e.g., pages viewed, time spent on the site, etc.)

How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders, account, or our services
  • To improve our Website, products, and services
  • To personalize your shopping experience
  • To send you promotional offers and newsletters, if you have opted in to receive them
  • To comply with legal obligations and protect our legal rights

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or servicing you (e.g., payment processors, shipping companies).
  • Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Using secure servers
  • Encrypting sensitive information (e.g., payment information) during transmission
  • Restricting access to your personal information to authorized personnel only

Cookies

Our Website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but this may affect the functionality of our Website.

Your Rights

You have the right to:

  • Access and review the personal information we hold about you
  • Request correction or deletion of your personal information
  • Object to the processing of your personal information
  • Withdraw consent to our use of your personal information, where applicable

To exercise any of these rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: [Your Email Address]
  • Address: [Your Business Address]
  • Phone: [Your Phone Number]

By using our Website, you consent to our Privacy Policy. Thank you for choosing SoulWise for your purchases.