This Privacy Policy (“Policy”) describes how Enchanting Solutions(Soulwise)(“Company”, “We”, “Us”, “Our”) collects, uses, stores, processes, and discloses information of users (“You”, “Your”, “User”) who access or use our website, products, services, or platforms (collectively, the “Services”).

This Policy is published in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as amended from time to time.

This Privacy Policy constitutes a legally binding agreement between You and Enchanting Solutions(Soulwise)

1. ACCEPTANCE OF POLICY

By accessing, browsing, or using the Services, or by providing Your information in any manner, You expressly consent to the collection, use, storage, processing, disclosure, and transfer of Your information in accordance with this Policy.

If You do not agree with any part of this Policy, You must immediately discontinue use of the Services.

2. INFORMATION COLLECTED

2.1 Personal Information

We may collect personal and sensitive personal information including but not limited to:

• Name
• Email address
• Contact number
• Postal address
• Age and gender (where applicable)
• Payment and transaction details (processed via authorized third-party gateways)
• Any other information voluntarily provided by You

2.2 Non-Personal Information

We may collect non-personal information such as:

• IP address
• Browser type and version
• Device information
• Access times and pages visited

Information that is freely available in the public domain or disclosed under applicable laws shall not be regarded as sensitive personal data.

3. PURPOSE OF COLLECTION

The information collected is used strictly for lawful purposes including but not limited to:

• Providing, operating, and maintaining Services
• Processing transactions and fulfilling orders
• User communication and support
• Service improvement and analytics
• Legal compliance and fraud prevention

The Company shall not be liable for any misuse of information caused due to circumstances beyond its reasonable control.

4. DISCLOSURE OF INFORMATION

We do not sell or trade Your personal information. However, information may be disclosed:

• To third-party service providers strictly for operational purposes
• To payment gateways and logistics partners
• To comply with legal obligations, court orders, or government requests
• To protect the rights, property, or safety of Enchanting Solutions(Soulwise), its users, or the public

Such disclosures shall be made in good faith and in accordance with applicable law.

5. DATA STORAGE & SECURITY

We implement reasonable administrative, technical, and physical security measures to protect information from unauthorized access, misuse, alteration, or destruction.

Despite such measures, You acknowledge that:

• No system is completely secure
• Transmission of data over the internet carries inherent risks

Enchanting Solutions(Soulwise)shall not be held liable for any breach beyond its reasonable control.

6. COOKIES & TRACKING TECHNOLOGIES

The Company may use cookies or similar technologies to:

• Enhance user experience
• Track usage patterns
• Improve functionality

Users may disable cookies through browser settings; however, certain features may become unavailable.

7. THIRD-PARTY LINKS

The Services may contain links to third-party websites. Enchanting Solutions(Soulwise )has no control over and assumes no responsibility for:

• Content
• Privacy practices
• Security policies

Accessing third-party links is at the User’s sole risk.

8. USER RESPONSIBILITIES

You agree that:

• Information provided by You is accurate and complete
• You will not misuse, reverse engineer, or violate the Company’s policies
• You are solely responsible for maintaining confidentiality of login credentials

Enchanting Solutions(Soulwise) shall not be responsible for losses arising from User negligence.

9. CHILDREN’S PRIVACY

The Services are not intended for individuals under the age of 13. We do not knowingly collect data from minors. If such data is identified, it shall be deleted without notice.

10. SHIPPING & DELIVERY (WHERE APPLICABLE)

Delivery timelines are estimates and subject to external factors including logistics partners, regulatory approvals, and force majeure events. The Company shall not be liable for delays beyond its control.

Users are responsible for providing accurate delivery information.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Enchanting Solutions(Soulwise )shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of the Services or this Policy.

12. AMENDMENTS

Enchanting Solutions(Soulwise) reserves the right to modify this Policy at any time without prior notice. Continued use of the Services constitutes acceptance of the revised Policy.

13. GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Courts having jurisdiction shall have exclusive authority over disputes arising hereunder.

14. CONTACT INFORMATION

For any questions, concerns, or grievances regarding this Privacy Policy, Users may contact Enchanting Solutions(Soulwise) through the official contact details provided on the website.