FAQs
📦 Shipping & Delivery
1. How long does it take for my order to be dispatched?
Orders are usually processed and dispatched within 1-3 business days.
2. How long does delivery take?
- Domestic orders : 2 -10 days
- International orders: 15-30 working days, depending on customs clearance.
3. Will my product arrive safely?
All products are packed using durable and protective packaging. Insurance is available for large orders upon request.
4. How can I track my order?
A tracking ID will be provided after dispatch to help you monitor your order.
5. Are there any hidden charges?
No. All charges, including sales tax and courier fees, are clearly mentioned in the order summary.
💳 Payment & Refunds
6. What payment methods are available?
We accept online payments (Credit/Debit Cards, UPI, PayPal, Cash on delivery or Bank Transfer.( Partial Cash on Delivery).
7. What if my payment was debited twice?
Auto-reversal usually happens within 24-72 hours. If not, contact us at sb.enchantingsolutions@gmail.com
8. Can I cancel or change my order?
Orders,cannot be cancelled,once placed. For any other issue please contact on the given Email and whatsapp
9. How long does it take to receive a refund?
- Domestic refunds: 7-15 working days
- International refunds: 15 - 30 working days
💎 Products & Usage
10. Are Soulwise gemstones and crystals authentic?
Yes, all our crystals and gemstones are 100% natural, authentic, and energetically recharged. Each piece is carefully prepared to maintain its full vibrational and healing potential.
11. Do Soulwise products come with a certificate of authenticity?
Yes, all our products are 100% real, natural, and authentic. Many of our products also come with an official certificate of authenticity for added assurance.
12. Are the crystals I receive from Soulwise cleansed, charged, activated, and light-coded?
Yes, all crystals you receive are carefully handpicked by our Grandmaster and are cleansed, charged, activated, and light-coded to ensure they carry their highest vibrational energy.
13. How do I choose the right gemstones or crystals?
We are here to guide you personally in selecting the right crystals or gemstones for your needs. You can contact us directly for assistance with any solution or intention, and our experts will help you choose the perfect product.
14. What about scratches or natural imperfections?
Minor inclusions or variations are natural and part of the unique energy of each product.
15. Can I wear multiple bracelets at once?
Yes. You can wear multiple bracelets based on different intentions or energy blockages.
16. Is there any special process for using crystals?
No rigid rules. Only wear them with your intention in your mind.
17. Can I share my crystals with others?
No, you should not share your crystals, as each crystal is specifically attuned to your personal energy. All the crystal you wear or used are get automatically connected to your energy aura. Sharing it may reduce its effectiveness, because it is designed to work with your unique vibrational signature.
18. Male vs Female bracelets – what’s the difference?
Most of our bracelets are unisex from an energy perspective, so you are free to choose what feels right for you.
19. Lifespan & care of stones
- All Crystals : 3-7 years (or longer depending on the energy alignment and intensity of the problem )
🧘♀️ Spiritual Guidance
20. How do I reset the intention of a crystal?
Hold the crystal gently and focus on your new intention, tapping or affirming until the energy feels aligned.
21. Which hand should I wear the bracelet on?
We have created detailed guidance videos explaining the correct way to wear Soulwise bracelets. Please refer to our videos for complete and accurate instructions.
(https://www.instagram.com/p/DRFzOp_kwbO/)
22. Where should I keep my bracelet if I don’t have a selenite plate?
Keep it in your temple area or in a Selenite/ceramic/wooden bowl, or even on your bedside table.
22. Are there any side effects?
Soulwise light-coded crystals and bracelets are safe and have no reported side effects.
23. How soon will I notice results?
Results vary depending on personal energy alignment and consistent use. Typically, benefits can be felt within 21 days to 12 weeks.
📞 Contact & Support
24. How do I reach customer support?
Email : sb.enchantingsolutions@gmail.com
Phone: +917703063636/9990063636
25. How do I place bulk orders or book a reading session?
- Bulk orders : Contact us on above given number/Email
- Master consultation / reading session: Go to the services tab on the Website
or contact us on above given Details.